Return Policy

This Return Policy governs the terms under which Digitec Ultra Services accepts returns of products purchased through the Click and Pick website. By using our services, you agree to the terms of this policy.

1. Eligibility for Returns

1.1. To be eligible for a return, you must have made a valid purchase on the Click and Pick website.

1.2. Returns are typically accepted under the following circumstances:

• Product Defect: If the product you received is defective or damaged upon arrival, you may be eligible for a return.

• Cancellation: If you wish to cancel your order after it has been processed but before it has been shipped, you may be eligible for a return.

• Incorrect Product: If you receive a product that is different from what you ordered, you may be eligible for a return.

2. How to Request a Return

2.1. To request a return, you must contact our customer support team by email at support@digitecultra.org or by calling us at +923422912877. Please provide detailed information about your order and the reason for requesting a return.

2.2. Our customer support team will assess your request and may require additional information or documentation to process your return.

3. Return Process

3.1. Once your return request is received and approved, we will provide you with instructions for returning the product. You may be responsible for shipping the product back to us.

3.2. After we receive the returned product, we will inspect it to verify the reason for the return. If the return is approved, we will initiate the refund process or send you a replacement product, as per your preference.

4. Non-Eligible Returns

4.1. Returns will not be accepted under the following circumstances:

• Change of Mind: We do not accept returns for products if you simply change your mind or decide you no longer want the product.

• Buyer's Error: If you provided incorrect information during the purchase process and the product is shipped to the incorrect address, we are not responsible for the error, and a return will not be accepted.

5. Dispute Resolution

5.1. If you are dissatisfied with the outcome of a return request, you may contact our customer support team to resolve the issue.

6. Changes to the Return Policy

6.1. We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on the Click and Pick website.

Contact Information

If you have any questions or concerns regarding our Return Policy, please contact us at support@digitecultra.org or call us at +923422912877.