Refund Policy

This Refund Policy governs the terms under which Digitec Ultra Services provides refunds to customers in connection with purchases made through the Click and Pick website. By using our services, you agree to the terms of this policy.

1. Eligibility for Refund

1.1. To be eligible for a refund, you must have made a valid purchase on the Click and Pick website.

1.2. Refunds are typically granted under the following circumstances:

• Product Defect: If the product you received is defective or damaged upon arrival, you may be eligible for a refund.

• Cancellation: If you cancel your order before it has been processed or shipped, you may be eligible for a refund.

• Non-Delivery: If you do not receive the ordered product within a reasonable timeframe, you may be eligible for a refund.

2. How to Request a Refund

2.1. To request a refund, you must contact our customer support team by email at support@digitecultra.org or by calling us at +923422912877. Please provide detailed information about your order and the reason for requesting a refund.

2.2. Our customer support team will assess your request and may require additional information or documentation to process your refund.

3. Refund Process

3.1. Once your refund request is received, we will review the request and notify you of the status within a reasonable timeframe.

3.2. If your refund request is approved, we will process the refund to the original payment method used for the purchase. The time it takes for the refund to be credited to your account may vary depending on your payment provider.

4. Non-Eligible Refunds

4.1. Refunds will not be granted under the following circumstances:

• Change of Mind: We do not provide refunds for products if you simply change your mind or decide you no longer want the product.

• Buyer's Error: If you provided incorrect information during the purchase process, and the product is shipped to the incorrect address, we are not responsible for the error, and a refund will not be issued.

5. Dispute Resolution

5.1. If you are dissatisfied with the outcome of a refund request, you may contact our customer support team to resolve the issue.

6. Changes to the Refund Policy

6.1. We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on the Click and Pick website.

Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at support@digitecultra.org or call us at +923422912877.