Cancellation Policy

This Cancellation Policy outlines the terms and conditions under which Digitec Ultra Services accepts and processes cancellations of orders placed through the Click and Pick website. By using our services, you agree to adhere to the terms of this policy.

1. Eligibility for Cancellation

1.1. To be eligible for a cancellation, you must have made a valid purchase on the Click and Pick website.

1.2. Cancellations are typically accepted under the following circumstances:

• Change of Mind: You may request to cancel an order before it has been processed or shipped. We recommend you contact us as soon as possible to initiate the cancellation process.

• Product Availability: If the product you ordered is no longer available due to unforeseen circumstances, we may cancel the order and issue a refund.

2. How to Request a Cancellation

2.1. To request a cancellation, you must contact our customer support team by email at support@digitecultra.org or by calling us at +923422912877. Please provide your order details and the reason for requesting the cancellation.

2.2. Our customer support team will assess your request and may require additional information to process the cancellation.

3. Cancellation Process

3.1. Once your cancellation request is received and approved, we will initiate the cancellation process.

3.2. If the order has not been processed or shipped, we will cancel the order and issue a refund to the original payment method used for the purchase. The time it takes for the refund to be credited to your account may vary depending on your payment provider.

3.3. If the order has already been processed or shipped, it may not be eligible for cancellation. In such cases, you may have the option to return the product under our Return Policy.

4. Non-Eligible Cancellations

4.1. Cancellations may not be accepted if:

• The order has already been processed or shipped. In such cases, you may refer to our Return Policy for further assistance.

• The product is a non-cancellable or non-returnable item. Certain products may not be eligible for cancellation, and this information will be clearly stated during the purchase process.

5. Changes to the Cancellation Policy

5.1. We reserve the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting on the Click and Pick website.

Contact Information

If you have any questions or concerns regarding our Cancellation Policy, please contact us at support@digitecultra.org or call us at +923422912877.